Summer Sale! Get up to 60% off on select Products and FREE SHIPPING on ALL orders!!
SHIPPING & RETURNS
SHIPPING POLICY
Order Processing Time
All of our beauty products, jewelry, and clothing items are processed and prepared for shipment within 1 to 3 business days. Processing occurs Monday through Friday, excluding holidays. [1, 2]
Estimated Shipping Times
Because we work directly with global artisans and fulfillment centers through our partner, Zendrop, shipping times vary depending on where the specific item is stocked: [1, 2, 3]
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US-Stocked Items: Typically arrive within 3 to 8 business days after processing.
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Globally-Stocked Items: Typically arrive within 10 to 15 business days after processing. [1, 2, 3]
Note: If you order multiple different items, they may arrive in separate packages at slightly different times. [1]
Tracking Your Order
Once your package ships, you will automatically receive an email containing a tracking number. You can monitor your package’s journey directly on our website or through the carrier's portal. [1]
Lost or Unclaimed Packages
We are not responsible for packages delivered to an incorrectly entered address. If a package is deemed lost in transit by the carrier, or remains unclaimed for 45 days (US) or 60 days (International), please contact us immediately so we can arrange a replacement. [1, 2]
RETURN & EXCHANGE POLICY
Because we partner with Zendrop to fulfill our orders, we do not require or accept physical mail-in returns. This keeps our shipping costs low and allows us to offer great prices! Please review our criteria for refunds and replacements below: [1, 2, 3]
Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or you received the wrong item/size, we will issue a 100% full refund or a free replacement. [1, 2]
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Timeframe: You must report the issue within 30 days of delivery. [1]
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Required Proof: To process your request, please email us at info@rachalrachal.com with your order number, clear photos or a short video showing the item's defect, and a photo of the shipping label on the packaging. [1, 2]
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Note: Cosmetic damage to the outer shipping box or packaging does not qualify for a refund if the underlying product is completely intact and functional.
Buyer’s Remorse & Sizing Issues
Because we do not use a physical return warehouse, we cannot accept returns, exchanges, or issue refunds for buyer's remorse, accidental orders, or choosing the wrong size. Please carefully review product descriptions, ingredients, and size charts before finalizing your purchase.
How Long Do Refunds Take?
Once your photo/video evidence is reviewed and approved, your refund will be processed automatically. The funds will appear back on your original payment method within 5 to 10 business days, depending on your bank. [1, 2]