Privacy Policy

RachālRachāl Privacy Policy

Effective Date: September 3, 2026

RachālRachāl ("we," "us," or "our") operates the website www.rachalrachal.com and the RachālRachāl mobile app (together, the "Services"). This Privacy Policy explains what information we collect, how we use it, and who we share it with when you visit our Services or place an order. By using our Services, you agree to the practices described in this policy.

This policy is a general template intended to give our customers a clear, good-faith explanation of our data practices. It is not a substitute for personalized legal advice, and we recommend consulting a qualified attorney to confirm it meets all requirements that apply to your specific use of our Services.

Information We Collect

Contact and account information: your name, email address, shipping and billing address, and phone number, when you create an account, place an order, or contact us.

Order information: the products you purchase, order history, and payment confirmation details. We do not store your full payment card number; payments are processed securely by our payment processor.

Communications: messages you send us through contact forms, email, or customer service, and our replies to you.

Usage and device information: pages you view, links you click, browser type, device type, and general location (such as city or region) inferred from your IP address, collected automatically through cookies and similar technologies as described below.

How We Use Your Information

We use the information we collect to: process and fulfill your orders and communicate about them (including shipping updates); provide customer support and respond to your questions; maintain and improve our website and app; detect and prevent fraud or misuse of our Services; and comply with legal obligations, such as tax and accounting requirements.

We do not sell your personal information, and we do not use your order or account data for purposes unrelated to running our store and serving you as a customer.

Who We Share Your Information With

Wix.com: Our website and app are built on the Wix platform, which hosts our site, processes payments, and stores our store and customer data on our behalf. Wix acts as our service provider (data processor) for this information — Wix does not use your personal data for its own independent marketing or other purposes, and only processes it to provide the hosting, e-commerce, and related services we rely on to run RachālRachāl.

Zendrop: We use Zendrop, a dropshipping and order-fulfillment partner, to source and ship certain products directly to you. When you place an order for one of these items, we share the information necessary to fulfill it — such as your name, shipping address, and order details — with Zendrop so your order can be packed and shipped. We encourage you to review Zendrop's own privacy policy for details on how it handles this information.

Payment processors: Payment for your order is handled by secure third-party payment processors integrated through Wix (such as major card networks and digital wallets). These processors receive the payment information needed to complete your transaction and are subject to their own privacy and security standards.

Advertising and analytics partners: If we choose to run paid advertising (for example, through Wix's advertising tools, Google, or Meta/Facebook), those partners may use cookies or similar technology to measure ad performance or show you relevant ads based on your visit to our site. We will update this section if and when we begin using such tools, and you can always control ad and cookie preferences as described below.

Legal and safety: We may share information if required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Cookies and Tracking Technologies

Our Services use cookies and similar technologies (provided in part through the Wix platform) to keep your cart working, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings; note that disabling cookies may affect how well parts of our Services work.

Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Your Choices and Rights

You can review and update your account information at any time by logging into your account. You may also contact us to request access to, correction of, or deletion of your personal information, or to ask questions about how your data is used. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR); we will honor applicable requests to the extent required by law.

Data Retention

We retain your information for as long as needed to fulfill the purposes described in this policy, including to provide our Services, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at info@rachalrachal.com.